Snapchat is a social media application developed in 2011 by Snapchat Inc. One of its main features is that pictures and messages sent can only be viewed by the recipient for a short time, after which they will be inaccessible. It has now reached 90% of young people in more than 25 countries, which is very popular among the younger generation. Unfortunately, some users have reported that it sometimes has a problem with not being able to play videos. This article will explain some of the possible reasons for this and provide you with six solutions based on these different situations. If you also have this problem, read on to learn how to fix Snapchat videos that are not playing!
Some users who encounter problems must be asking, 'Why are my Snapchat videos not playing?' while rushing to find a solution. But don’t worry. There are many possible reasons why Snapchat cannot play videos. Here are some of the most common reasons for your reference. Come and take a quick look if any of these reasons match what you are experiencing!
1. Temporary breakdown of the app: The Snapchat app is temporarily malfunctioning, or damaged data within the app is causing the problem. This is the first possible cause.
2. Unstable network connection: Sometimes, you’ll experience an unstable network connection. Videos require more bandwidth than photos, so if the internet connection is poor, it’s bound to affect the loading and viewing of videos.
3. Corrupted videos, caches, and cookies: Another reason Snapchat videos do not play is corrupted videos, cache, and data in the app. With increased usage time, some apps’ cache and data files can accumulate or even get corrupted, causing Snapchat videos not to play normally.
4. Low device storage space: Video needs sufficient space to load its data. If your device doesn’t have enough internal storage space, Snapchat videos will also not play.
5. Outdated Snapchat application: Older versions of the application are prone to errors due to compatibility. Make sure you’ve updated to the latest version, or you can uninstall and reinstall, which will erase all data, including problematic ones.
In this section, we will propose corresponding solutions for the possible reasons Snapchat videos are playing in part one.
Forcing to close and reopening Snapchat is one of the easiest ways to fix it. Forcing a restart will refresh the app, and then it may clean up the corrupted data of the app on iOS or Android, causing the problem in this process.
First, turn your Airplane Mode on and off to reset your internet connection. Then, if your device is connected via Wi-Fi, switch to mobile data and vice versa. Finally, open Snapchat again to check if the video is playing properly.
This method works differently for Android and iOS. Follow the steps below to clear their cache and cookies respectively to fix Snapchat videos not playing on Android or iPhone.
Untuk Android:
klik tetapan > Apl > Snapchat > Penyimpanan > Kosongkan cache in order.
For iPhone:
klik tetapan > Scroll down to the bottom > Clear History & Website Data.
In addition to using the method above, you can also clear caches and data directly on Snapchat. The steps to do this are: open Snapchat > go to your Profil and tap the gear icon > scroll down and tap Clear Cache and confirm. Finally, you can open the Snapchat app again to check if it works.
Clean up the junk files on your device, delete some photos or videos that are taking up memory space, or even uninstall less frequently used apps to free up more memory on your phone.
Go to the App Store or Google Play Store to search for Snapchat and check for updates. If not, you can consider completely uninstalling the Snapchat app and then downloading it again from Snapchat’s official website or app stores.
If you have a specific video that can’t play instead of all the videos in the entire software, or if the Snapchat videos doesn’t play sound, then the problem is likely this video. In this case, you can try the software Pembaikan Video Aiseesoft, which is powerful enough to recover data-corrupted videos instantly with just a few clicks. Here are its simple steps for you:
First, download Aiseesoft Video Repair from the official website or directly download it by clicking the button below.
After downloading is finished, click the + button on the left side to add your corrupted video, and click the + button on the right side to upload a sample video.And then, click baiki to restore the broken video after uploading.
Nota: The format of the sample video needs to be the same as the corrupted video, and the effect will be better if they are recorded with the same device.
Then, before saving the repaired video, you can click the Pratonton button to check the effect of the repaired Snapchat video. lf you feel satisfied, you can click Jimat in the lower right corner to export it to your device! The whole process is very simple.
By the way, it is available both for Windows and macOS and currently supports video repair formats, including MP4, MOV, and 3GP. Try it out if it fits your situation!
1. Does clearing the cache delete photos and videos?
No, clearing the cache does not delete your photos and videos. It only removes temporary files that are no longer needed, such as data stored from websites and apps you visit.
2. Why do videos freeze on Snapchat?
Three possible reasons cause videos on Snapchat not to play:
1. the internet connection is unstable or too slow, and there is not enough bandwidth;
2. there are too many junk files on the device and not enough memory;
3. the software is not the latest version and needs to be updated or reinstalled.
3. Why is Snapchat deleting my videos?
Snapchat may delete your videos for two main reasons: when they expire from your story, or you delete them from your memories. But don’t worry, there are also some ways to recover the deleted memories from Snapchat di sini.
Kesimpulan
There are possible reasons why Snapchat videos cannot play correctly, and six easy ways are mentioned in this article to fix it. You can try any of these six ways to deal with the problem and get your Snapchat back to work. We hope that at least one of these tips inside will be helpful for you and allow you to fix your problem of Snapchat videos not playing. Or if not all videos are not playing in your situation, then you can try using Aiseesoft Video Repair, a video repair tool with great technical support, to fix specific videos. If none of these work for you, you should contact the Snapchat support team for more help. Good luck!
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